Welcome to Sthavi
Call / Whatsapp: +91 7674810723

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Frequently Asked Questions

Placing an Order

  • Visit the product page and click the “ADD TO CART” button. You can continue shopping and adding more products to the cart if required.
  • You can see a message saying “Your product has been added to the cart”. Click “VIEW CART”. Here you can select the product, quantity and add any coupon if applicable and Click “PROCEED TO CHECKOUT”
  • Enter Billing and Shipping address details on the check out page and choose your mode of payment. Your total order amount will be shown along with the shipping charges if any. The coupon code if entered will be applied here. Then Click “PLACE ORDER”
  • You will now be taken to the chosen payment mode page. Once the payment is completed, you will be redirected to our website along with the transaction successful message.
  • You will also a receive an order confirmation mail from us and the CC Avenue.
  • The tracking details will be mailed to you, once the product is dispatched.

Payment Related

Payments can be made using either of the below channels;

  • CC AVENUE- Credit Card/ Debit Card/ Net Banking/ EMI
  • CASH ON DELIVERY- Please note that a nominal of Rs.150 is charged.
  • DIRECT BANK TRANSFER
  • PAYPAL- For international customers.

Shipping Related

Sthavi ensures the fastest and most efficient dispatch and delivery to get your orders to you as swiftly as possible. We are committed to deliver your order accurately, in good condition and always on time. We ship on all weekdays (Monday to Saturday), excluding public holidays.

Within India: There is no additional charges for shipping within India. Estimated time of delivery is 4-6 business days.

International orders: We ship worldwide at nominal rates. After the Billing and shipping details are entered, the shipping rate for that particular country gets applied in the Total order cost before proceeding to the payment.  Estimated time of delivery is 10- 14 business days.
Shipping charges per saree to other countries are as below;

COUNTRY SHIPPING RATE
USA 1300
UK 1350
AUSTRALIA 1950
EUROPE 1350
SOUTH AFRICA 2400
MALAYSIA 1650
BAHRAIN 1950
OMAN 1950
UAE 1650
SINGAPORE 1650
CANADA 1300
SRILANKA 1650
OTHER COUNTRIES 2400

Refund Related

  • Our products are of the finest quality and workmanship and we have many satisfied customers all over the world.
  • We have a hassle-free return policy. If in case you are not happy with your purchase, We will issue an exchange option. The package has to be sent back to us in its shipped condition within 7 days of receipt.
  • Please note shipping charges will be borne by the customer for exchanges.

General Queries

  • Do we have any retail outlets- No, we only sell online.
  • Can a saree be re-made- It is completely based on the availability of the raw materials. However when the status shows “sold”, there is an option below to enter the email address. Once this is done and “notify me” button is clicked, we shall get back to you on its availability or with the similar available products.
  • Care Instructions: We recommend dry-cleaning for all our products. Please avoid exposure to water, chemicals and organic substances. Dry-cleaning is compulsary on the first wash of all Dyed fabrics such as (Embroidered sarees, Dupion, Tussar, crepe, Chiffon, Georgette). Pure materials needs to be dry-cleaned always.
  • Our sarees measure 5.5 mts and we provide separate blouse pieces of 1mt with the saree.

Any further queries? Contact us

Should you have any further questions, queries, requests or suggestions, please feel free to write to us at info@sthavi.com
or Call us at +91 7674810723. We will be pleased to assist you.